FAQs

Q1. Is it safe to enter my card details when ordering?

Yes. Our site is approved by Verisign and any sensitive financial data is encrypted so that nobody can read it, including us!

 

Q2. Do you have a catalogue?

We have an inspiration lookbook which shows most models and 'from' prices. We send our lovely little brochure out with our sample requests. All backed up by our friendly, expert advice.

 

Q3. Do you have anymore fabrics on your sofas and beds than what is shown?

Yes, we have a greater collection, please advise what styles and colours you require and we can send these out same day. Please note however that these are classed as bespoke and our free returns policy does not apply. Any questions on this, please do give us a call.

Q4. Is my furniture guaranteed?

Yes, on all 'made to order' products, our solid beech wood frames have a lifetime guaranteee.  Our mattresses also come with a guarantee and a warranty.

 

Q5. Can I supply my own fabric?

Yes, no problem in most cases. The only requirement being that your fabric is suitable upholstery fabric and if it is a patterned fabric please ensure that you have allowed enough surplus fabric for the pattern repeat. Plus do please remember that this will take a little longer to manufacture. Do give us a call and we are happy to go through the details with you.

 

Q6. How do I return an order?

Please view our T&Cs for our refunds and returns policy.